Delivery time & shipping costs
Delivery time
- 'ready to ship' items shipping: within 1-2 business days
- Shipping of all NOOFF® collars & leashes: within 5-7 business days
- Did you order both a NOOFF® collar or leash and a 'ready to ship' item? Please allow 5-7 business days for delivery
- Did you order a Non-stop Dogwear dog coat that we do not have in stock? Please allow 5-7 business days for your entire order
Postage costs
Shipping costs depend on the country your order needs to be shipped to:
Netherlands: €5.95 - free shipping from €100
Belgium: €9.95 - free shipping from €200
All other European countries (excl. Bulgaria): €18.95
Outside the EU: no shipping possible at this time
When we ship your package, you will receive a shipping confirmation with track & trace on the email address you provided. We ship with PostNL.
Most packages are letterbox packages and fortunately you do not have to stay home for them. If you have ordered multiple items, or larger items and it does not fit in a letterbox package, PostNL will make 1 delivery attempt. If you are not home, check in the PostNL app, at which neighbors and/or service point they have left the package. Then try to pick up your package as soon as possible.
Unfortunately, it is not possible to pick up your order. We do not have a visiting address.
Orders outside the Netherlands
For orders to countries outside the Netherlands, customs duties, taxes and other charges may apply. These charges can vary greatly and are often based on the price and type of item, the weight and dimensions of the package, the country of origin and the taxes, levies and surcharges of the country of destination. These charges are for the account of the customer and are also non-refundable in case of a return.
* NOOFF® is not liable if delivery takes place at a later time. NOOFF® has the right to deliver the order up to 30 days after the order without being notified of default by the customer. If the term is exceeded, the customer will receive written confirmation. The customer can then cancel the agreement free of charge. The customer will then receive the paid amount back within a few working days.
Created January 16, 2022, modified January 6, 2024
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