Returns
All collars, leashes, long lines
All NOOFF® collars, leashes and/or long lines are made especially for you and your dog. They are custom-made and are therefore exempt from the right of withdrawal (as described in our additional conditions) and can therefore not be returned .
Ready to ship items as listed below
May be returned within 14 days. Returns are allowed, but the return costs and risk are for yourself, read more about the conditions regarding returns and refunds below.
- Send an email to: hello@nooff.nl or fill in the contact form below.
- Please include your order number and the reason why you want to return the product in the email, so we can improve the website or products.
- We always recommend that you return your product with track & trace.
Which items are considered 'ready to ship' items that can be returned?
- NOOFF® Dog Treat Bags
- NOOFF® Dog Caves
- NOOFF® Poop Bag Holders
- NOOFF® laundry bag XL
- All products from the brand Non-stop Dogwear
- Orbiloc brand dog lights and accessories (only in unopened packaging)
- drinking bottles from the Springer brand
- toys from the Tugg-e-Nuff brand
- Acme whistles (only in unopened packages)
The above products may be returned if they have not been used, are in their original condition including all labels and (price) tags and are in the packaging.
Alle NOOFF® halsbanden, riemen en/of lange lijnen maken wij speciaal voor jou en je hond gemaakt.
Het is maatwerk en daarom zijn deze producten uitgezonderd van het herroepingsrecht (zoals omschreven in onze aanvullende voorwaarden). Deze producten kunnen daarom niet retour worden gestuurd.
The products may be returned if they have not been used, are in their original condition including all labels and (price) tags and are in the packaging.
You can return the products to us under the following conditions:
- The product is unused, odorless, clean and free of hair
- The product is still completely complete including all labels (if applicable cardboard card and storage bag) As well as the original packaging.
Original packaging including all labels and (price) tags
When returning a product, it must be returned in its original packaging, including all labels and accessories. If something is missing or the product is not returned in its original condition, we reserve the right to partially refund the total amount, give a credit note or not refund.
Once we have received the package from you - in the condition as described above - we will refund the money within a few days to the same account you used to pay.
You may return the item, but you will be responsible for the return costs and risk.
Return costs are the package costs that you paid yourself at PostNL/DHL etc. if you want to return a product or entire order. We do not charge any additional handling costs.
We always recommend returning your product with track & trace, so that you can keep an eye on the package. If the package is lost or never arrives at our place, we are not responsible for this, the risk lies with you. (never happened, but still good to mention) We can unfortunately not refund any amount if we have not received anything back.
Shipping costs paid upon purchase of your product(s):
You will only receive a refund for the shipping costs you paid if you return the entire order .
- Example 1: you bought a reward bag worth €49.95, you paid €5.95 shipping costs. You return it and we will refund 49.95+5.95= €55.90. This is because you returned the entire order.
- Example 2 : you bought a reward bag worth €49.95 and a poop bag holder worth €4.95, you paid €5.95 shipping costs. You only return the reward bag and keep the poop bag holder. You will then receive €49.95 back from us, because you keep the poop bag holder. You will only receive the shipping costs that you paid when purchasing the products back if you return the entire order.
Conclusion: If you keep 1 or more products from the order, and the final purchase amount is less than 89 euros in the Netherlands, the shipping costs will still be charged. We ship for free from €89, otherwise you pay €5.95. (the above is legally determined, you can read this in this article from thuiswinkel.org)
Received free shipping when purchasing your product(s)?:
- Example 1: You buy a dog cave worth €229. You got free shipping because your order exceeds €89. You return the dog cave. You will then receive a refund: €229 because you are returning the entire order.
- Example 2: You buy a dog cave worth €229 and a treat bag worth €49.95. You received free shipping because your order exceeds €89. You return the dog cave, but keep the treat bag. You will then receive a refund: 229-5.95=€223.05. Because if you had only bought the treat bag, you would have had to pay €5.95 shipping costs. If you do not want this, it is important that you return the entire order and do not keep 1 or more products.
- Example 3: You buy a dog cave worth €229 and a treat bag worth €49.95. You received free shipping, because your order exceeds €89. You return the treat bag worth €49.95 but keep the dog cave worth €229. You will then receive a refund: €49.95. Because if you had only bought the dog cave you would also have received free shipping.
(the above is legally determined, you can read this in this article on thuiswinkel.org)
Once we have received the package, in the condition as described above, we will refund the money within a few days to the same account you paid with. Once the return shipment has been processed, you will receive the refund. We will inform you about this by e-mail.
Bestel je bij NOOFF® voor meer dan €89 (Nederland) dan krijg je gratis verzending. Wil je je bestelling nu gedeeltelijk retourneren, dat kan. Let wel, het aankoopbedrag komt dan onder de €89 waardoor wij genoodzaakt zijn alsnog de verzendkosten te verrekenen.
Een aantal voorbeelden om dit te verduidelijken.
- Voorbeeld 1: Je koopt een hondencave ter waarde van €229. Je hebt gratis verzending gekregen, omdat je bestelling boven de €89 uitkomt. Je retourneert de hondencave. Je krijgt dan retour gestort: €229 omdat je de gehele bestelling retour stuurt.
- Voorbeeld 2: Je koopt een hondencave ter waarde van €229 en een beloningstasje van €49,95. Je hebt gratis verzending gekregen, omdat je bestelling boven de €89 uitkomt. Je retourneert de hondencave, maar je houdt het beloningstasje. Je krijgt dan retour gestort: €229-€5,95=€223,05. Omdat wanneer je alleen het beloningstasje had gekocht had je €5,95 verzendkosten moeten betalen. Wil je dit niet? Dan is het belangrijk dat je de gehele bestelling retour stuurt en niet 1 of meerdere product en houdt.
- Voorbeeld 3: Je koopt een hondencave t.w.v. €229 en een beloningstasje van €49,95. Omdat je bestelling boven de €89 uitkomt, heb je gratis verzending gekregen. Je retourneert het beloningstasje ter waarde van €49,95 maar je houdt de hondencave t.w.v. €229. Je krijgt dan retour gestort: €49,95. Omdat wanneer je alleen de hondencave had gekocht je ook gratis verzending had gehad.
(bovenstaande is wettelijk zo bepaald, je kan dit teruglezen bij dit artikel van thuiswinkel.org)
Zodra wij het pakket, in goede orde hebben ontvangen en de retourzending hebben geaccepteerd, storten wij het geld binnen enkele dagen terug naar dezelfde rekening waarmee je hebt betaald. Wij informeren je hierover per e-mail.
Unfortunately, exchanging via the webshop is not possible. You can easily order a different size or color by placing a new order in our webshop.
To register a return, you can fill in the form below
Return Registration Form
Please clearly state your name and order number. It would be great if you could include a reason for return, so we can improve our products and webshop.
Let customers speak for us
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